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Glen Horsborough
Let There Be House...

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COMPLAINTS


We’re sorry to hear that you have a complaint…

If you’re reading this page, then something may have gone wrong. We’re sorry if it has. If you tell us about it we’ll look into it thoroughly and will aim to get the situation resolved as quickly as possible.

What Happens Next?

Once we have received your complaint we will contact you to let you know we’re looking into things and will provide the name, position and contact details for the person handling this for you. Our aim is to address any concerns as soon as possible and we’ll keep you regularly updated about what’s happening.

Our Response

Within two weeks, when we’ve thoroughly looked into your complaint, we’ll contact you to let you know our final response. This will be a detailed response which outlines what we found, what we plan to do as a result and why we have made the decision we came to. We will also advise you how to contact Ofcom to request them to review your case if you feel it is appropriate. If it looks as though our investigations will take longer than two weeks from the receipt of your complaint, we will keep you updated on our progress.

I’m Still Not Happy

If you are unhappy with the response you receive from NE1, you can complain directly to the regulator, Ofcom. Their website has full details about how to do this. Click here to find out more.